Terms of Service.

1. Company Information

These Terms of Service ("Terms") apply to services provided by Dutch Pride Power Wash LLC ("Dutch Pride," "Company," "we," "us," or "our") and to use of our websites, including dutchpridepowerwash.com and washwithpride.com.

Dutch Pride provides residential and commercial exterior-cleaning services in Greater Cincinnati and surrounding service areas.

2. Estimates and Proposals

Estimates are based on information reasonably available when the estimate is prepared, including customer representations, photographs, measurements, visible property conditions, maps, plans, or site observations.

Unless expressly stated otherwise in writing, an estimate is not a guarantee that concealed, inaccessible, inaccurately represented, or subsequently discovered conditions are included in the quoted price.

Dutch Pride may propose a revised scope or price when actual measurements, quantities, access requirements, surface conditions, water requirements, safety conditions, or other material facts differ from those reasonably relied upon in preparing the original estimate. Material additional work will not be intentionally performed and charged without authorization except where reasonably necessary to protect persons or property.

3. Scope of Work

Only services and surfaces specifically identified in an accepted estimate, proposal, invoice, work order, or other written agreement are included in the scope of work.

Unless specifically included, services do not include repairs, restoration, painting, staining, sealing, replacement of damaged materials, interior cleaning, moving unusually heavy objects, or correction of pre-existing defects.

4. Customer Authorization

The person approving service represents that they are the property owner or are authorized by the property owner or responsible entity to authorize Dutch Pride to enter the property and perform the approved work.

The customer authorizes reasonable access to the property, exterior water sources when required, and areas necessary to perform the approved services.

5. Customer Preparation Responsibilities

Customers are responsible for following preparation instructions provided before service. Unless otherwise agreed, this includes closing and securing windows and doors, identifying known leaks or defects, removing fragile or valuable outdoor items, providing reasonable access, securing pets, and identifying areas requiring special precautions.

Customers should remove or protect items that may be sensitive to water, cleaning solutions, overspray, vibration, or normal exterior cleaning operations.

Screens must be removed by the homeowner when removal is required for the requested service unless Dutch Pride specifically agrees otherwise.

6. Pre-Existing Conditions and Concealed Defects

Exterior cleaning can reveal or interact with deterioration that existed before service. Examples include loose paint, failed coatings, oxidation, chalking, damaged siding, deteriorated mortar, cracked concrete, loose caulking, failed seals, leaking windows, damaged screens, rotten wood, improperly installed materials, loose fixtures, failing roof materials, and other latent or pre-existing defects.

Dutch Pride is not responsible for damage caused primarily by a pre-existing defect, improper installation, deterioration, ordinary wear, defective materials, or a customer's failure to disclose a known condition, except to the extent liability cannot lawfully be excluded.

7. Oxidation and Painted or Coated Surfaces

Oxidized siding, painted surfaces, stained materials, coatings, aged finishes, and previously treated surfaces may respond unpredictably to cleaning.

Cleaning may reveal uneven fading, oxidation, prior repairs, discoloration, coating failure, or differences in the underlying surface that were obscured by dirt or organic growth.

Cleaning is not represented as restoration, refinishing, repainting, or correction of oxidation unless specifically included in writing.

8. Stain and Growth Removal

Dutch Pride does not guarantee complete removal of every stain. Results depend on the surface, age, porosity, previous treatment, source of contamination, weathering, and depth of penetration.

Rust, oil, fertilizer stains, efflorescence, artillery fungus, oxidation, paint, deeply embedded organic staining, permanent discoloration, and similar conditions may require specialty treatment and may remain partially or completely visible.

9. Roof Cleaning

Roof-cleaning results may continue developing after treatment. Dead organic material may weather away gradually rather than disappearing immediately.

Dutch Pride does not warrant the condition, watertightness, remaining life, installation quality, or structural integrity of an existing roofing system.

10. Concrete and Masonry

Concrete and masonry naturally vary in color, porosity, age, aggregate, curing, repairs, previous treatments, and weathering. Cleaning may reveal pre-existing cracks, patches, discoloration, etching, deterioration, or inconsistencies.

Dutch Pride does not guarantee that cleaned concrete will have a perfectly uniform color or appearance.

11. Landscaping and Property Protection

Dutch Pride uses reasonable professional practices to protect landscaping and surrounding property. Exterior-cleaning operations nevertheless involve water, cleaning agents, runoff, hoses, equipment, and other conditions inherent to the service.

Customers must disclose unusually sensitive plants, irrigation problems, ponds, specialty landscaping, recently planted vegetation, exterior electrical problems, or other known conditions requiring special precautions.

12. Water and Utilities

Unless otherwise agreed, the customer authorizes Dutch Pride to use available exterior water supplied by the property as reasonably necessary to perform the service.

The customer is responsible for ensuring customer-provided water sources, electrical outlets, plumbing, spigots, and other utilities are functional and in safe operating condition.

13. Weather, Access, and Rescheduling

Exterior cleaning is weather-dependent. Dutch Pride may postpone, interrupt, or reschedule service because of rain, lightning, freezing conditions, excessive wind, extreme temperatures, equipment problems, unsafe conditions, access restrictions, or other circumstances reasonably affecting safe or proper performance.

A weather or safety reschedule is not a breach of contract.

14. Pricing, Payment, and Past-Due Amounts

The customer agrees to pay the amount stated in the accepted estimate, proposal, invoice, or other agreement, together with applicable taxes and authorized additional charges.

Payment is due according to the terms stated on the applicable estimate or invoice. Dutch Pride reserves all lawful rights and remedies regarding unpaid balances.

Any collection costs, interest, late charges, attorney fees, or similar amounts will be assessed only when authorized by the applicable agreement and permitted by law.

15. Cancellations and Ohio Consumer Rights

Project cancellation and rescheduling terms may be stated in the applicable estimate, proposal, or service agreement.

Nothing in these Terms waives any cancellation right or consumer protection that cannot lawfully be waived.

Certain transactions may qualify as home solicitation sales or otherwise carry statutory cancellation rights under Ohio or federal law. When applicable, the customer's statutory rights and the required transaction-specific cancellation notice control.

16. Inspection and Service Concerns

Customers should inspect completed work promptly and notify Dutch Pride as soon as reasonably practical of any service concern. Providing prompt notice gives Dutch Pride an opportunity to inspect the condition and, where appropriate, propose corrective action.

Nothing in this section shortens a statutory limitation period or eliminates rights that cannot legally be waived.

17. Photographs and Project Documentation

Dutch Pride may photograph or record property conditions before, during, and after service for estimating, documentation, quality control, training, insurance, dispute resolution, and business records.

Dutch Pride will not intentionally publish personally identifying information such as a customer's name, street number, license plate, or other identifying information with promotional project photographs without authorization or another lawful basis.

Promotional use of project photographs will be handled in accordance with applicable law and our Privacy Policy.

18. No Guarantee of Specific Results

Photographs, testimonials, examples, and descriptions of previous projects illustrate prior results only. They do not guarantee that another property or surface will achieve identical results.

19. Limited Service Warranty

Dutch Pride warrants that services will be performed in a professional manner consistent with the agreed scope of work.

Except for warranties expressly stated in a written project agreement and warranties that cannot legally be disclaimed, no additional warranty is made regarding a particular aesthetic result, future recurrence of organic growth, future staining, or the condition or lifespan of materials not supplied by Dutch Pride.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUTCH PRIDE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THE SERVICES OR USE OF THE WEBSITE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUTCH PRIDE'S AGGREGATE LIABILITY ARISING FROM A PARTICULAR SERVICE PROJECT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO DUTCH PRIDE FOR THE PORTION OF THE PROJECT GIVING RISE TO THE CLAIM.

These limitations do not apply where prohibited by law and do not limit liability that legally cannot be limited or excluded.

21. Customer Responsibility and Indemnification

To the extent permitted by law, a commercial customer or other non-consumer customer agrees to indemnify and hold Dutch Pride harmless from third-party claims arising from that customer's lack of authority to order the work, material misrepresentations, undisclosed hazardous or unsafe property conditions, or violation of law by that customer.

This provision is not intended to require a consumer to indemnify Dutch Pride for Dutch Pride's own negligence or otherwise waive rights that cannot lawfully be waived.

22. Website Information

Website content is provided for general informational and marketing purposes. Service descriptions, examples, pricing references, promotions, availability, and other information may change without notice.

No website content modifies an accepted written project agreement unless expressly incorporated into that agreement.

23. Intellectual Property

Unless otherwise indicated, Dutch Pride's website content, branding, logos, photographs, graphics, copy, service descriptions, and other original materials are owned by or licensed to Dutch Pride and may not be reproduced or commercially used without permission except as permitted by law.

24. Electronic Communications

By providing an email address or telephone number in connection with an estimate or service, you authorize Dutch Pride to use that information for communications reasonably related to your inquiry, estimate, appointment, project, account, payment, or customer service relationship, subject to applicable law.

25. SMS/Text Messaging Terms

If you separately opt in to receive text messages from Dutch Pride, you consent to receive the categories of messages described at the point where consent is collected. Depending on your consent, these may include estimate communications, appointment information, service updates, customer-care messages, or marketing messages.

Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply.

You may opt out of text messaging at any time by replying STOP. You may request assistance by replying HELP or contacting Dutch Pride directly.

Carriers are not liable for delayed or undelivered messages. Delivery is subject to your wireless carrier and network availability.

Mobile telephone numbers, SMS opt-in information, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to service providers that process communications on Dutch Pride's behalf as described in our Privacy Policy.

26. Email Communications

Transactional emails may be sent regarding estimates, appointments, projects, invoices, payments, and customer service.

Marketing emails will include an appropriate method for unsubscribing when required by applicable law. Unsubscribing from marketing does not prevent necessary transactional or service-related communications.

27. Privacy

Collection and use of personal information through our website, forms, analytics systems, communications, and services are described in our Privacy Policy.

28. Third-Party Services

The website may use or link to third-party services such as HubSpot, Google, payment processors, mapping providers, review platforms, hosting providers, communications providers, or social networks.

Third-party services operate under their own terms and privacy practices. Dutch Pride is not responsible for the independent operation of third-party websites or services except as required by applicable law.

29. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles, except where another law must apply.

30. Venue

To the extent legally permitted, disputes arising from these Terms or services provided by Dutch Pride shall be brought in a court of competent jurisdiction located in the Ohio county in which Dutch Pride maintains its principal place of business, unless applicable consumer law requires otherwise.

31. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

32. No Waiver

A failure by Dutch Pride to enforce a provision on one occasion does not waive the right to enforce that provision later.

33. Changes to These Terms

Dutch Pride may update these Terms from time to time. The effective date shown at the top identifies the current website version. Changes apply prospectively except where otherwise permitted by law.

34. Contact

Questions regarding these Terms may be directed to:

Dutch Pride Power Wash LLC
Greater Cincinnati, Ohio
Phone: 513-278-8781
Website: dutchpridepowerwash.com