Privacy Policy.

1. Company Information

Dutch Pride Power Wash LLC ("Dutch Pride," "Company," "we," "us," or "our") provides residential and commercial exterior-cleaning services throughout Greater Cincinnati and surrounding service areas.

This Privacy Policy explains our practices concerning information collected from website visitors, prospective customers, customers, commercial contacts, vendors, and other individuals who interact with us.

2. Scope of This Policy

This Policy applies to information collected through:

• dutchpridepowerwash.com and washwithpride.com;
• contact, estimate, booking, and lead-generation forms;
• HubSpot forms, customer records, email, and related tools;
• Google Analytics, Google Tag Manager, Google Ads, and associated advertising or measurement services;
• telephone calls, text messages, emails, and social-media communications;
• estimates, proposals, invoices, payments, appointments, and service records;
• photographs, project documentation, and customer-service communications;
• Google lead forms and other digital advertising forms when used.

3. Information We Collect

3.1 Information You Provide

Depending on how you interact with us, you may provide:

• Name;
• Email address;
• Telephone or mobile number;
• Property or service address;
• Billing address;
• Company, HOA, or organization name;
• Job title or role;
• Requested services;
• Property details and project descriptions;
• Photographs or videos of the property;
• Preferred appointment dates and communication methods;
• Estimate, proposal, contract, invoice, and payment details;
• Customer-service requests, reviews, and feedback;
• SMS, email, or marketing consent records;
• Other information you voluntarily provide.

3.2 Information Collected Automatically

When you visit our websites, we and our service providers may automatically collect information such as:

• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Screen size and device characteristics;
• Approximate geographic location derived from an IP address;
• Pages viewed and links clicked;
• Referring and exit pages;
• Date, time, and duration of visits;
• Campaign, referral, and UTM information;
• Form interactions and conversion events;
• Cookie identifiers and similar technologies;
• Website performance, error, and diagnostic information.

3.3 Information From Other Sources

We may receive information from sources including:

• Google Ads and Google lead forms;
• Google Business Profile;
• HubSpot;
• Social-media platforms;
• Review platforms;
• Referral partners;
• Property managers, HOAs, and commercial customers;
• Publicly available property records and mapping services;
• Payment and invoicing providers;
• Other service providers acting on our behalf.

4. How We Use Information

We may use information to:

• Respond to questions and estimate requests;
• Evaluate properties and prepare pricing;
• Schedule, perform, and document services;
• Communicate about appointments and projects;
• Send estimates, proposals, contracts, invoices, and receipts;
• Process and reconcile payments;
• Provide customer service;
• Maintain project and customer records;
• Send transactional emails and text messages;
• Send marketing communications where permitted;
• Measure advertising and website performance;
• Attribute leads to campaigns or referral sources;
• Improve our services, website, and marketing;
• Detect fraud, misuse, security threats, or technical problems;
• Establish, exercise, or defend legal claims;
• Comply with laws, regulations, and lawful requests;
• Protect customers, Dutch Pride, and third parties.

5. Legal and Business Bases for Processing

Depending on the circumstances and applicable law, we process information based on:

• Your request that we provide an estimate or service;
• Performance or administration of a contract;
• Your consent;
• Our legitimate business interests;
• Compliance with legal obligations;
• Protection of rights, property, safety, and security.

6. HubSpot

We use HubSpot to collect and manage estimate requests, customer information, communications, form submissions, lead sources, marketing preferences, and related business records.

Information submitted through a HubSpot form may be transmitted to, processed by, and stored in HubSpot systems on our behalf.

HubSpot may use cookies, scripts, and similar technologies to support form functionality, analytics, contact records, and communication preferences.

HubSpot processes information under its own legal terms and privacy documentation as a service provider, processor, or independent entity depending on the specific service and circumstances.

7. Google Analytics

We may use Google Analytics to understand how visitors find and use our websites.

Google Analytics may collect information through cookies, device identifiers, browser information, page activity, approximate location, traffic-source information, and related measurement technologies.

Google Analytics may use a first-party cookie such as _ga to distinguish visitors and sessions.

We use analytics information to evaluate website traffic, performance, visitor behavior, lead generation, and advertising effectiveness.

Information concerning how Google processes data from websites and applications using Google services is available at:

How Google uses information from sites or apps that use its services

8. Google Tag Manager

We may use Google Tag Manager to manage website tags, analytics scripts, conversion tracking, and related website technologies.

Google Tag Manager facilitates the delivery of configured tags. The individual services activated through Google Tag Manager may collect information as described in this Policy and their own privacy terms.

9. Google Ads and Advertising Measurement

We may use Google Ads, conversion tracking, remarketing, advertising audiences, enhanced measurement, lead-form assets, and related advertising services.

These services may use cookies, identifiers, tags, and event data to:

• Measure advertisement performance;
• Attribute leads and conversions;
• Limit or personalize advertising;
• Create or manage advertising audiences;
• Understand interactions with advertisements;
• Improve advertising effectiveness.

Google lead-form information may include information you provide directly through an advertisement, such as your name, email, telephone number, postal code, service interest, or qualifying responses.

We use lead-form information to respond to requests, provide estimates, communicate regarding services, and manage customer or prospective-customer relationships.

We do not knowingly transmit directly identifying information such as full names, telephone numbers, email addresses, or street addresses to Google Analytics through analytics event parameters.

10. Google Business Profile and Reviews

We may receive communications, reviews, questions, calls, messages, or engagement information through Google Business Profile.

Reviews and other information publicly posted through Google may be visible to the public and are subject to Google's terms and privacy practices.

11. Elfsight and Review Widgets

We may use Elfsight or another third-party widget provider to display Google reviews or other website content.

Such widgets may load third-party scripts and collect technical information necessary to display, secure, measure, or operate the widget.

12. Cookies and Similar Technologies

Our websites and service providers may use cookies, pixels, tags, local storage, scripts, and similar technologies.

These technologies may be used for:

• Essential website operation;
• Security and fraud prevention;
• Form functionality;
• Remembering preferences;
• Analytics and performance measurement;
• Campaign attribution;
• Advertising measurement;
• Remarketing or advertising personalization where permitted.

12.1 Cookie Choices

You may control cookies through your browser settings. Blocking or deleting cookies may affect website functionality.

Where required by applicable law, we will request consent before activating nonessential cookies or personalized advertising technologies.

Google advertising choices may also be managed through Google's advertising settings:

Google Ads Settings

13. Campaign and Referral Tracking

We may record campaign information, including UTM parameters, referral sources, landing pages, promotional codes, QR-code campaigns, and advertisement identifiers.

We use this information to determine which campaigns generate inquiries, estimates, customers, and revenue.

Campaign information may be stored in cookies, local storage, analytics platforms, HubSpot records, form fields, or internal customer records.

14. Email Communications

We may send transactional emails concerning:

• Estimate requests;
• Appointments;
• Project preparation;
• Scheduling or weather changes;
• Proposals and contracts;
• Invoices and payments;
• Customer service;
• Project completion and follow-up.

Where permitted, we may also send promotional emails concerning services, maintenance reminders, seasonal offers, discounts, company news, or related marketing.

Commercial marketing emails will include an unsubscribe mechanism where required. Unsubscribing from marketing emails does not prevent transactional or service-related communications.

15. Text Messaging and SMS Privacy

We may use text messaging to communicate regarding estimate requests, appointments, preparation instructions, arrival times, schedule changes, projects, invoices, customer service, and other service-related matters.

We may send promotional or marketing text messages only where we have an appropriate lawful basis or the consent required by applicable law.

15.1 Optional Consent

Consent to receive marketing text messages is optional and is not a condition of purchasing goods or services.

Where a form contains an SMS consent checkbox, the checkbox should be presented separately and should not be preselected.

15.2 Message Frequency and Charges

Message frequency varies depending on your request, project, account activity, and communication preferences.

Message and data rates may apply according to your wireless plan.

15.3 Opting Out

You may opt out of Dutch Pride text messages by replying STOP.

You may request assistance by replying HELP or contacting us directly.

After an opt-out request, we may send a final confirmation message and will process the request as required by applicable law.

15.4 Mobile Data Non-Sharing Commitment

Mobile telephone numbers, SMS opt-in information, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to vendors that provide communication infrastructure, customer-management tools, telecommunications services, hosting, security, compliance, or other services on our behalf.

Those disclosures are made for operational purposes and do not authorize those providers to use SMS consent information for their own independent marketing.

15.5 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on carrier service and network availability.

16. Telephone Calls

If you call us or request a call, we may collect your telephone number, call time, voicemail, communication content, and related customer-service information.

Calls may be documented for customer service, estimating, scheduling, quality control, legal compliance, or dispute resolution.

We will provide any notice or obtain any consent required before recording calls.

17. Photographs and Project Documentation

We may photograph or record property conditions before, during, and after service for:

• Estimating;
• Project documentation;
• Quality control;
• Customer communication;
• Insurance purposes;
• Training;
• Dispute prevention and resolution;
• Legal or business records.

We will not intentionally publish a customer's name, street number, license plate, access code, or other directly identifying information with promotional project photographs without authorization or another lawful basis.

Customers may contact us to raise concerns regarding a published project image.

18. Payment Information

Payments may be processed through third-party payment processors.

Dutch Pride may receive transaction details such as payment status, amount, date, method type, invoice number, and limited payment identifiers.

We generally do not directly store complete payment-card numbers when payments are processed by a third-party provider.

19. How We Disclose Information

We may disclose information to:

• Website hosting, security, and technical-service providers;
• HubSpot and customer-relationship-management providers;
• Google and advertising or analytics providers;
• Email, telephone, and SMS communication providers;
• Payment, invoicing, bookkeeping, tax, and accounting providers;
• Insurance companies and professional advisers;
• Contractors or vendors assisting with authorized services;
• Government agencies, courts, law enforcement, or regulators when legally required;
• Parties involved in a business transaction such as a merger, sale, financing, reorganization, or transfer of assets;
• Other parties with your direction or consent.

20. Sale and Sharing of Personal Information

Dutch Pride does not sell personal information for money.

Certain privacy laws define "sale," "sharing," or targeted advertising broadly and may treat some advertising-cookie or cross-context behavioral-advertising activities as a sale or sharing even when no money is exchanged.

Where applicable law provides a right to opt out of such activity, you may submit a request using the contact information below.

Regardless of broader advertising definitions, mobile numbers, SMS opt-in information, and SMS consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

21. Service Providers and Contractors

We may authorize service providers and contractors to process information for legitimate business purposes.

Depending on the relationship, these parties may act as processors, service providers, contractors, or independent businesses.

We expect providers processing personal information on our behalf to use it only for authorized purposes and to maintain appropriate safeguards, subject to contractual and legal requirements.

22. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including:

• Responding to inquiries;
• Managing customer relationships;
• Providing services;
• Maintaining accounting and tax records;
• Documenting consent and communication preferences;
• Supporting warranties and customer service;
• Resolving disputes;
• Enforcing agreements;
• Complying with legal obligations;
• Maintaining security and business continuity.

Retention periods depend on the type of information, relationship, legal requirements, contractual obligations, risk, and business need.

We may retain deidentified, aggregated, or anonymized information for legitimate business purposes when permitted by law.

23. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission, website, storage system, or security measure is completely secure. We cannot guarantee absolute security.

Customers should not submit Social Security numbers, banking passwords, full payment-card details, medical information, or other highly sensitive information through ordinary website forms unless specifically requested through an appropriate secure method.

24. Data Accuracy

You may contact us to correct inaccurate contact information or update your communication preferences.

We may need to retain records of prior transactions, communications, permissions, disputes, or legal obligations even after certain contact information is updated.

25. Your Privacy Choices

Depending on the context and applicable law, you may:

• Decline optional form fields;
• Decline optional marketing consent;
• Opt out of marketing email;
• Reply STOP to opt out of text messages;
• Control cookies through your browser;
• Adjust Google advertising preferences;
• Request access, correction, or deletion;
• Request information regarding certain disclosures;
• Object to or restrict certain processing;
• Opt out of qualifying targeted advertising;
• Withdraw consent where processing is based on consent.

Privacy rights vary by jurisdiction and may be subject to exceptions, verification requirements, and record-retention obligations.

26. State Privacy Rights

Residents of certain states may have additional rights under applicable state privacy laws.

Depending on your state and whether the relevant law applies to Dutch Pride, these rights may include:

• Confirming whether we process personal information;
• Accessing personal information;
• Correcting inaccuracies;
• Deleting qualifying information;
• Obtaining a portable copy;
• Opting out of qualifying sale or sharing;
• Opting out of targeted advertising;
• Appealing a denied privacy request;
• Receiving equal service without unlawful discrimination.

We may verify your identity before completing a request. We may deny or limit a request where permitted or required by law.

27. Authorized Agents

Where permitted by applicable law, an authorized agent may submit a privacy request on your behalf.

We may require proof of the agent's authority and may independently verify your identity or authorization.

28. Global Privacy Control and Do Not Track

Some browsers and extensions transmit Global Privacy Control ("GPC") or Do Not Track signals.

Where legally required and technically supported, we will treat a recognized GPC signal as a request to opt out of qualifying sale, sharing, or targeted advertising associated with that browser or device.

Because there is no universally accepted technical standard for all Do Not Track signals, the website may not respond to every Do Not Track setting.

29. Children's Privacy

Our services are intended for property owners, businesses, organizations, and adults requesting exterior-cleaning services.

We do not knowingly collect personal information online from children under 13 for the purpose of providing services directly to them.

If you believe a child has submitted personal information without appropriate authorization, contact us so we can evaluate and address the matter.

30. Third-Party Websites and Platforms

Our websites may contain links, embeds, reviews, maps, forms, or content supplied by third parties.

Third-party services operate under their own privacy policies, terms, technologies, and security practices.

This Privacy Policy does not govern information independently collected by third-party websites or services.

31. Social Media

Information posted publicly on social-media pages, review sites, community platforms, or public comments may be visible to other users and controlled by the relevant platform.

Direct messages and inquiries sent through social media may be retained in the platform and transferred into our customer or lead records where appropriate.

32. Business Transfers

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, transfer of ownership, bankruptcy, or similar business transaction.

Any successor's use of personal information remains subject to applicable law and any privacy commitments that continue to apply.

33. Legal Disclosures

We may preserve or disclose information when we reasonably believe it is necessary to:

• Comply with law or legal process;
• Respond to lawful government requests;
• Investigate fraud, abuse, or security incidents;
• Enforce agreements and policies;
• Protect rights, property, safety, or security;
• Establish, exercise, or defend legal claims.

34. International Processing

Some service providers may process or store information in the United States or other jurisdictions.

Privacy and data-protection laws in those jurisdictions may differ from the laws where you reside.

35. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, vendors, advertising, communications, business practices, or legal obligations.

The effective date at the top identifies the current version. Material changes may be communicated through the website or another appropriate method.

36. Contact and Privacy Requests

Questions, privacy requests, communication-preference requests, and SMS concerns may be directed to:

Dutch Pride Power Wash LLC
Greater Cincinnati, Ohio
Phone: 513-278-8781
Website: dutchpridepowerwash.com

Include your name, contact information, the nature of your request, and enough information for us to locate the relevant records.

Do not include sensitive passwords, complete payment-card numbers, or other unnecessary confidential information in your request.

37. Terms of Service

Use of our website, communications, estimates, and services is also subject to our Terms of Service.